SHIPPING / RETURNS / SIZING

PLEASE ALLOW TWO DAYS TO CONFIRM YOUR ORDER ONCE PAID
 
SHIPPING
(Please note: due to COVID-19, some orders may experience delays)
All orders are sent with NZ Post and include tracking
Aotearoa (Domestic): $10
Once dispatched, the est. time: 1-3 working days 
Australia: $35
Once Dispatched, the est. time: 5-6 working days
Asia: $45
Once Dispatched, the est. time: 5-6 working days
Rest of the world: $55
Once Dispatched, the est. time: 7-10 working days
Customs & Duties
Your order may be subject to import taxes and/or duties and charges.
We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded.If you are unsure of the charges and whether you will be affected, please contact your local customs office before placing your order to find out about Duties & Taxes in your country.
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RETURNS & EXCHANGES
To return or exchange a product email us outlining what and why you are returning within 3 DAYS of receiving the goods. You can contact us on jacob@jakestudios.co.nz. If this is approved please send the item back with TRACKING at the buyers cost within 7 DAYS. WE ARE UNABLE TO ACCEPT RETURNS IF YOU CHANGE YOUR MIND. The item(s) must be clean and undamaged with its original tag on it. We will not be responsible for any damage/lost during the shipping process when returning/exchanging goods.
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FAULTY ITEMS
We will; repair, replace or refund the item within 7 days after receiving the item(s) back. We will cover cost of shipping, with proof of receipt from customer.
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SIZING
Our garments at J'AKE always start from a creative point therefore the sizing with our garments vary from style. However, fit of our kakahu (clothing) is absolutely important to us and we want to make sure you feel comfortable with the size you choose. Get in contact with us if you have any questions about our sizing. 
jacob@jakestudios.co.nz
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ALL PRICES ARE IN NZD